Terms & Conditions

Last Updated: 11 November 2026

These Terms & Conditions (“Terms”) govern your use of the website royspring.com and the pet relocation services provided by Royspring Pet Travel (“we,” “our,” or “us”). By engaging our services, you agree to be bound by these Terms.

1. Services

Royspring Pet Travel provides professional pet relocation services, including but not limited to:

• Preparation and review of export/import documentation.
• Coordination with veterinary clinics, laboratories, and customs authorities.
• Airline booking and transportation coordination.
• Destination quarantine assistance and arrival guidance.

We act as a service coordinator and facilitator. We are not the airline, the veterinary clinic, or the government authority. The final decision to admit a pet into any country rests solely with the relevant government authority.

2. Client Responsibilities

• Provide accurate, complete, and timely information regarding your pet (vaccination history, microchip number, health status, etc.).
• Ensure your pet meets all health and vaccination requirements before travel.
• Comply with all applicable laws and regulations in China and the destination country.
• Pay all fees and charges in accordance with the agreed payment schedule.

3. Fees and Payment

• All fees are quoted in the currency specified in your service agreement or invoice.
• A deposit may be required to secure services. The remaining balance must be paid before the service is completed or before departure, as specified in the invoice.
• Third-party costs (airline freight charges, government fees, laboratory fees, quarantine fees) are passed through at cost and may be subject to change without notice.

4. Cancellation and Refund Policy

• Cancellation must be made in writing (email or messaging app).
• Deposits may be non-refundable once work has commenced (e.g., document preparation, booking requests).
• Any third-party costs already incurred (e.g., non-refundable airline tickets, laboratory fees) are not refundable.
• Refunds for services not yet performed will be processed within [Insert Number] business days.

5. Limitation of Liability

To the maximum extent permitted by law, Royspring Pet Travel shall not be liable for:

• Delays, denial of boarding, quarantine, or refusal of entry caused by incomplete or inaccurate documentation provided by the client.
• Actions or decisions of airlines, government authorities, veterinary clinics, or other third parties beyond our reasonable control.
• Any indirect, incidental, or consequential damages arising from the use of our services.
• Any loss, injury, or illness of the pet that is not directly caused by our negligence.

Our total liability for any claim shall not exceed the total service fees paid by you for the specific service giving rise to the claim.

6. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, epidemics, government actions, airline strikes, or changes in import/export regulations.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising from or in connection with these Terms shall first be attempted to be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court in [Insert City], China.

8. Changes to These Terms

We reserve the right to update these Terms at any time. The updated version will be effective upon posting on this page. Your continued use of our services constitutes acceptance of the revised Terms.

9. Contact Us