Privacy Policy

Last Updated: 11 November 2026

Royspring Pet Travel (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website royspring.com or engage our pet relocation services.

1. Information We Collect

1.1 Information You Provide Voluntarily

• Contact Information: Name, email address, phone number, and messaging app IDs (e.g., WeChat, WhatsApp).
• Pet Information: Pet’s name, species, breed, age, weight, microchip number, vaccination records, and health certificates.
• Travel Information: Origin and destination countries, intended travel dates, flight details, and passport copies (where required for customs or airline documentation).
• Payment Information: Billing details, bank account information, or transaction records necessary to process payments.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies. This helps us improve our website and services.

2. How We Use Your Information

• To provide and coordinate pet relocation services, including document preparation, customs clearance, and transportation.
• To communicate with you regarding your inquiries, bookings, and service updates.
• To comply with legal and regulatory requirements in China and destination countries.
• To process payments and maintain financial records.
• To improve our website, services, and customer experience.

3. How We Share Your Information

We may share your information with third parties only when necessary to deliver our services:

• Service Partners: Airlines, freight forwarders, veterinary clinics, laboratories, customs brokers, and quarantine facilities.
• Government Authorities: Customs, quarantine, and agricultural authorities in China and destination countries, as required by law.
• Legal Compliance: When required by applicable law, regulation, or legal process.

We do not sell your personal information to third parties for marketing purposes.

4. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Object to or restrict certain processing activities.

To exercise these rights, please contact us using the details below.

6. International Data Transfers

Because our services involve cross-border pet relocation, your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

8. Contact Us