Royspring Pet Travel

Your Trusted Partner in Pet Relocation Services

FAQs

Frequently Asked Questions about Pet Travel Services

Find answers to the most common questions about pet travel.

我们提供一站式宠物跨境出行服务，包括：文件清单定制、出口/进口文件代办、海关与兽医签注协调、航班预订建议、航空箱指导、以及目的国检疫咨询。无论是带宠物离开中国，还是进入中国，我们都可以全程协助。
We offer one‑stop pet relocation services, including: customised document checklist, export/import document processing, customs and veterinary endorsement coordination, flight booking advice, crate guidance, and destination country quarantine consultation. Whether you are taking your pet out of China or bringing one in, we can assist you through the entire process.

安全是我们的第一原则。我们通过三方面确保：第一，文件预审避免在机场被拒；第二，提供符合 IATA 标准的航空箱建议；第三，与有经验的国际宠物运输公司合作，并协助选择对宠物友好的航班。我们不直接运输宠物，而是通过可靠的合作伙伴执行运输环节。
Safety is our first principle. We ensure it in three ways: first, document pre‑approval to avoid denial at the airport; second, IATA‑compliant crate recommendations; third, cooperation with experienced international pet transport companies and help selecting pet‑friendly flights. We do not transport pets directly; we work with reliable partners for the physical movement.

费用因目的地、宠物类型、所需文件复杂程度以及是否需要隔离而异。基础文件代办服务通常从人民币 2000 元起，全流程搬迁规划另计。我们提供免费初步评估，您可提交出行信息获得定制报价，无隐藏费用。
Costs vary by destination, pet type, document complexity, and quarantine requirements. Basic document processing typically starts from RMB 2,000. Full relocation planning is quoted separately. We offer a free initial assessment – submit your travel details for a custom quote. No hidden fees.

从开始准备到宠物抵达，通常需要 1 到 6 个月不等。简单路线（如美国、加拿大、欧盟）可短至 1‑2 个月；复杂路线（如日本、澳大利亚、新西兰）因滴度检测和隔离要求，建议预留 5‑6 个月。我们会在初步咨询中给您精确的时间表。
The entire process, from preparation to arrival, typically takes 1 to 6 months. Simple routes (e.g., US, Canada, EU) can be as short as 1‑2 months. Complex routes (e.g., Japan, Australia, New Zealand) require 5‑6 months due to titer tests and quarantine. We will provide a precise timeline during the initial consultation.

创始人 J 曾作为海关官员审核过数千份宠物进出口文件。之后在加拿大接受专业培训，并亲自成功协调了超过 47 次宠物运输，覆盖 12 个国家。公司成立于广州，专注中国内地宠物跨境出行。我们是将海关内部经验与国际标准结合起来的专业团队。
Founder J, a former customs officer, reviewed thousands of pet import/export files. He then received professional training in Canada and personally coordinated over 47 successful pet relocations to 12 countries. Royspring Pet Travel was founded in Guangzhou, focusing on cross‑border pet travel from mainland China. We are not beginners – we combine insider customs experience with international standards.

理想情况下，请提前1到3个月开始准备，具体取决于您的目的地。部分国家（如日本、澳大利亚、新西兰）因狂犬病抗体滴度检测和隔离预订需要更长的提前期。我们会根据您的具体路线，为您提供清晰的时间表。
Ideally 1–3 months in advance, depending on your destination. Some countries (Japan, Australia, New Zealand) require longer lead times due to rabies titer tests and quarantine bookings. We will give you a clear timeline based on your specific route.

是的。最常见的原因是文件错误（缺失印章、日期错误、表格不完整）或时间问题（狂犬疫苗接种过晚）。这正是我们帮助预防的情况——在您起飞前，逐份核对每一份文件。
Yes. The most common reasons are documentation errors (missing stamps, incorrect dates, incomplete forms) or timing issues (rabies vaccine given too late). This is exactly what we help prevent — by checking every document before you fly.

这取决于目的地国家以及您的准备情况。部分国家（如澳大利亚、新西兰）要求强制隔离。另一些国家（如美国、加拿大、欧盟）在满足所有要求的情况下不需要隔离。充分的准备通常可以减少或完全避免隔离。
It depends on the destination country and how well you prepare. Some countries (Australia, New Zealand) require mandatory quarantine. Others (the US, Canada, EU) do not if all requirements are met. Proper planning can often reduce or avoid quarantine altogether.

这因路线而异，但通常包括：有效的狂犬疫苗接种证明、微型芯片（ISO 15位）、国际健康证明，有时还需要进口许可证或抗体滴度检测结果。针对从中国出境，还需要出口证明及官方签注。我们会为每一位客户提供定制化的文件清单。
This varies by route, but typically includes: valid rabies vaccination certificate, microchip (ISO 15‑digit), international health certificate, and sometimes an import permit or titer test result. For China‑specific exits, export certificates and official endorsements are also needed. We provide a customised checklist for every client.

是的。我们同时支持双向出行——帮助宠物离开中国（出境）和进入中国（入境）。我们还提供全程搬迁规划，包括航班预订、航空箱建议和机场协调。
Yes. We support both directions — helping pets leave China (export) and enter China (import). We also offer full relocation planning, including flight booking, crate advice, and airport coordination.

我们的创始人曾是一名海关官员，亲手审核过数千份宠物文件。我们将中国出境要求的内部知识与在加拿大接受的国际培训相结合。我们是双语服务，位处广州本地，并专注于一次性把文件做对——没有猜测，没有临场意外。
Our founder is a former customs officer who personally reviewed thousands of pet files. We combine insider knowledge of China’s exit requirements with international training from Canada. We are bilingual, local in Guangzhou, and focused on getting documents right the first time — no guesswork, no last‑minute surprises.

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